Pricing & Engagement Models
Clear scopes, written quotes, no surprises
Every engagement starts with a free discovery call. Defined work is quoted in writing before anything paid begins — as a fixed-scope project, a monthly retainer, or hourly advisory.
Discovery Call
Free30 minutes
A focused conversation to understand the problem, surface obvious quick wins, and decide whether a deeper engagement makes sense.
- Discussion of your current NetSuite pain points
- High-level feasibility feedback
- Honest assessment — including "you don't need us" if that's the case
- No obligation to move forward
Fixed-Scope Project
Scoped quotewritten before work begins
A defined outcome — automation, custom scripts, an integration, an audit, or a billing fix — specified, quoted, and delivered end-to-end.
- Written requirements and fixed quote up front
- Build, test, and deploy with rollback plans
- Error handling, logging, and notifications included
- Documentation your next developer can read
Monthly Support Retainer
Monthly retainersized to reserved capacity
Ongoing senior NetSuite support — administration, enhancements, production issues, and advisory — on a predictable monthly retainer.
- Reserved monthly capacity
- Priority response for production issues
- Continuous enhancement delivery
- Quarterly review and roadmap update
Hourly Advisory
Hourlyquoted before work starts
Senior-level NetSuite advisory, code review, and troubleshooting billed by the hour — ideal for short engagements and ad-hoc help.
- SuiteScript development and review
- Configuration and workflow help
- Architecture and integration advice
- Production incident support
Example fixed-scope engagements
- Single-process automation — workflow, scheduled script, or targeted SuiteScript
- Multi-script custom logic — user event, client, and scheduled scripts working together
- End-to-end integration with an external platform, with monitoring and a runbook
- NetSuite audit & optimization review with a ranked findings report
- SuiteBilling review and billing automation
- AI / MCP pilot — a focused first AI workflow around NetSuite data
How quoting works
- Most work is scoped after a short discovery call, then quoted in writing before anything paid begins.
- Simple requests can be handled hourly; defined automations, scripts, AI pilots, audits, and integrations are usually fixed-scope.
- AI and MCP work starts as a focused pilot unless the production requirements are already clear.
- You work directly with the senior consultant doing the work — no layered hand-offs, no vague change orders.
The retainer, compared honestly
For most teams, the real alternatives are hiring in-house or engaging a large firm. Here's how a monthly partnership compares.
Hiring a full-time specialist
A six-figure annual commitment plus recruiting time and benefits — for one person's skill set, whether or not there's a full workload every month.
A large consulting firm
Deep benches and big-program muscle — but account-management layers, junior delivery at senior rates, and minimum engagements sized for enterprises.
SZnetsuite monthly partner
Senior expertise across all eight service areas under one retainer that scales monthly — typically a fraction of a full-time hire, without big-firm overhead.
Questions about how engagements work? See the FAQ.
Next step
Get a written quote for your NetSuite project
Describe the problem on a free 30-minute call — you'll get a clear scope and quote before any paid work begins.